Feedback Management
Get action points to improve your business and boost marketing
Grow your business with loyal customers
Because loyal customers are
Satisfied customer = Loyal Customer
How it works
Step 1 - Measure
- Send automated NPS feedback surveys.
- Follow up negatieve feedback.
- Avoid negatieve online reviews.
Step 2 - Analyze
- Aquire client satisfaction insights.
- Categorise types of feedback & suggestions.
- Compare your score with the competition.
Step 3 - Act
- Prevent structural root causes of complaints.
- Communicate to manage expectation.
- Integrate and amplify positive drivers in the operation.
Step 4 - Re-analyze
- Follow trends in the client experience.
- Check if taken action has expected results.
- Gain new insights to exceed the experience.