Feedback Management
Get action points to improve your business and boost marketing
Grow your business with loyal customers
Because loyal customers are
Measure and create customer loyalty
Measure customer loyalty with the Net Promoter Score® (NPS).
Turn feedback into actionable drivers.
Satisfied customer = Loyal Customer
How it works
Step 1 - Measure
- Send automated NPS feedback surveys.
- Follow up negatieve feedback.
- Avoid negatieve online reviews.
Step 2 - Analyze
- Aquire client satisfaction insights.
- Categorise types of feedback & suggestions.
- Compare your score with the competition.
Step 3 - Act
- Prevent structural root causes of complaints.
- Communicate to manage expectation.
- Integrate and amplify positive drivers in the operation.
Step 4 - Re-analyze
- Follow trends in the client experience.
- Check if taken action has expected results.
- Gain new insights to exceed the experience.
